Reference

What You Agree To When You Use macan96

These terms set out the rules that apply to your account, your deposits and withdrawals via DANA, OVO, or GoPay, and your access to the lobby — available where local law in Indonesia permits. Reading them before you start means no surprises later.

Applies to all account activityCovers DANA, OVO, GoPay transactionsSubject to Indonesia-applicable lawUpdated terms supersede previous versionsContact support if anything is unclear

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What These Terms Actually Cover

macan96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and macan96 — from the moment you open an account through to withdrawals back to your OVO or GoPay wallet. They cover account eligibility, acceptable use of the lobby, how we handle disputes, and what happens if account rules

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are broken. Access to our platform depends on local law and is available only in eligible regions; it is your responsibility to confirm that using this platform is permitted where you are located. We may update these terms at any time. When we do, we post
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the revised version here, and continued use of your account after that date means you accept the changes. Payments processed through DANA, OVO, or GoPay are subject to the transaction policies of those wallet providers in addition to our own terms. If a conflict arises between
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your wallet provider's rules and ours, our terms apply to the account side of the transaction. Disputes about individual transactions should be raised with our support team first before escalating elsewhere. These terms do not limit any rights you hold under applicable Indonesian consumer law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If a clause is unclear, your account status is in question, or you need a copy of the current terms sent to you, our support team handles all of it. Reach out through any of the channels below and reference your account ID so we can pull up your record immediately.

Team online

Live Chat

Open the chat widget from any page on macan96. Share your account ID and describe the specific clause or account issue you need clarified.

Email Support

Write to us with your registered account email in the subject line. We respond to terms-related queries as a priority over general account questions.

Account Help Centre

Log in, go to account settings, and open the Help section. From there you can submit a terms query directly tied to your account record.

HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

We apply these terms consistently across all accounts. Here is how each key area works in practice — from data handling through to requesting a change on your account.

Data We Hold

We store your registration details and transaction history — including DANA, OVO, and GoPay records — only as long as your account is active or as required by applicable law.

Account Security

Your account is protected by password and OTP verification. Do not share login credentials. Report any unauthorised access through live chat immediately so we can lock the account.

Cookies and Session Data

We use session cookies to keep you logged in across the lobby. You can clear these via your browser or mobile settings at any time without affecting your account balance.

Requesting Changes

To update registered details — email, linked wallet, or phone number — submit a request through account settings or live chat with identity verification completed first.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to your account. If yours is not here, live chat or email gets you a direct answer.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay falls under these terms on the account side. Your wallet provider's own policies also apply to the transfer itself.

We post the updated version at macan96/terms-conditions/. Continuing to use your account after the update date means you accept the revised terms in full.

Access depends on local law and is available only where permitted in your region. Confirm that using this platform is lawful where you are located before opening an account.

Contact support via live chat first, quoting your account ID and the transaction reference. We review wallet records from DANA, OVO, or GoPay to resolve the issue at account level.

We retain your data while your account is active and for as long as applicable law requires after closure. You can request a data summary by contacting us through the account Help section.

Submit a closure request through live chat or email. We process outstanding wallet transactions to your registered DANA, OVO, or GoPay account before the closure is finalised.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoAbout Us Appmacan96 App

What You Agree To When You Use macan96

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security and Your Rights Under These Terms

Data We Hold

Account Security

Cookies and Session Data

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to my DANA and OVO transactions?

02 What happens if the terms are updated after I open my account?

03 Can I use macan96 if I am based in Indonesia?

04 How do I raise a dispute about a transaction?

05 How long does macan96 keep my account data?

06 What if I want to close my account?

Terms & Conditions

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